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Help and Support - Technical

DigiLearn Text Courses:

DigiLearn Text courses are self-paced reading instruction and have no special system requirements. We recommend Internet Explorer 4.0 or Netscape/Mozilla version 4.0 or higher, for quality display. Text courses contain simple navigation that allows you to advance from page to page or skip through sections you have already read. You can stop and restart your course as much as you'd like and can quickly resume where you left off by clicking a topic from the table of contents.

DigiLearn Rich-Media Audio courses:

DigiLearn Rich-Media Audio courses leverage Microsoft PowerPoint and Windows media player to present a dynamic slideset synchronized with your instructor's voice. These courses have some additional requirements that are common in most office environments.

Click on the requirements below for more details:

  • Microsoft Windows 95/98, Windows 2000 or Windows XP
  • Microsoft Windows Media Player 6.1 or higher and sound
  • Microsoft Powerpoint installed or the Free Microsoft PowerPoint Add-in

Updating Windows Media Player

Before you download and update your Windows Media Player, first check what version you have. Version 6.1 or higher is sufficient for our Rich-Media Audio courses. To check your version of Windows Media Player:

  1. Open Windows Media Player by clicking your Start menu, then select All Programs ... Accessories ... Entertainment and click on the Windows Media Player icon.
  2. Once you have opened Windows Media Player, select the Help menu and About Windows Media Player [screenshot]
  3. If the version is 6.1 or higher you have a recent enough version to run our Rich-Media Audio courses.
To download and install the latest version of Windows Media Player:
Click here to visit the Microsoft Windows Media website.

When asked, we recommend you "Save to Disk" and then run the setup exe file once it arrives on your computer. To Install Windows Media player:

  1. When downloading from the Microsoft web site, take note of where you tell it to store the file.
  2. Once downloaded, simply double-click on the file (may be called MP10Setup.exe or similar).
  3. You may be asked to reboot and answer some very simple questions to personalize Windows Media Player.


Installing the Free Microsoft PowerPoint Viewer

If you do not have Microsoft PowerPoint installed on your PC or are unsure, we recommend you download and install the free Microsoft PowerPoint Add-In. This small component will allow you to view dynamic PowerPoint presentations within your Internet Explorer web browser.

To download and install the latest Microsoft PowerPoint Add-in:
Click here to visit the Microsoft PowerPoint Add-in Website.

When asked, we recommend you "Save to Disk" and then run the setup exe file once it arrives on your computer. To Install the Microsoft PowerPoint Add-in:

  1. When downloading from the Microsoft web site, take note of where you tell it to store the file.
  2. Once downloaded, simply double-click on the file (may be called MSOrun.exe or similar).
  3. You should close and restart your Internet Explorer web browser before restarting your Rich-Media course.

Installing Adobe Acrobat Viewer

All downloadable documents from DigiLearn are in Adobe Portable Document Format (PDF). This application is available free from Adobe's web site and is a widely used industry standard for document exchange.

To download and install the latest Adobe Reader:
Click here to visit the Adobe Reader Website.

When asked, we recommend you "Save to Disk" and then run the setup exe file once it arrives on your computer. To Install the Adobe Reader:

  1. When downloading from the Adobe web site, take note of where you tell it to store the file.
  2. Once downloaded, simply double-click on the file (may be called AdbeRdr70_DLM_enu.exe or similar).
  3. Once installed you should be able to open .pdf files

DigiLearn Systems Inc.
1867 Austin Bluffs Pkwy
Suite 200
Colorado Springs, CO 80918

Phone: (719) 262-3710
Fax: (719) 785-5770
 
support@digilearnonline.com
 
Technical support available Mon - Fri 8:30 to 5:30 MST